SHIPPING - We pride ourselves on high customer service and prompt dispatch of goods ordered through our on-line store. Its our goal to not only get your goods to you at an efficient rate but also provide reasonable costs.
Within New Zealand
All orders will be shipped via the most economical carrier. Shipping costs vary between mainland New Zealand locations and because of this we use a number of freight companies. The main ones are Posthaste Couriers who call into our premises twice each business day and provide efficient delivery times. NZ Post is also utilized for economical freight options to the South Island as well as a customer who requires less urgency.
North Island - Flat rates are applied for parcels up to 20kg couriered within the Island and are made up of the following classifications.
Auckland, Hamilton and Tauranga (non rural) - Overnight courier service (1day) - Rate $8.00
North Island (non rural) - Courier service (1 - 3 day) - Rate $12.90
Rural Delivery (optional extra) - Courier service (1 - 3 day) - Rate $5.90
South Island - Each parcel is treated individually and the best options are sourced from our freight providers, then offered to the customer at the same cost. The customer is notified about freight options once the order has been processed through this website. If a customer requires a cost prior to processing the order then they will need to contact us.
NZ Post Parcel Post - Postal service NZ Wide (2-4 day) - Rate $6.00
NZ Post Parcel Post Tracked - Optional extra Postal service NZ Wide (2-4 day) - Rate $3.50
Chatham Island: We will ship to Chatham's but the purchaser will be required to pay actual freight cost.
Terms and Conditions
Coromandel Kayak & Fishing ship 99% of orders on the same day as order is received (dispatched week days only). In some cases please allow 3-5 days for goods to be shipped, as sometimes either due to high demand we may run out and have to wait for stock from our suppliers.
Dispatch and delivery times can vary when a parcel requires an inquiry on freight options.
Most North Island address's will receive goods after 1 day. Christchurch in the South Island is 2 days and the further south allow 3 working days for delivery of goods once shipped.
Please note that a "per order" fee includes administration costs of processing orders. If you make more than one order at a similar time then we may send the two orders together. It is not our policy to give freight refunds for orders shipped together as this incurs further administration costs. The freight costs we offer are at our cost. To avoid paying freight twice please be sure you have included all items in your original order prior to confirming the order.
We only ship goods to Physical Addresses, as couriers can not deliver to a P.O. Box. If a parcel is small enough to be sent to a P.O. Box and you don't provide a Physical address as an alternative, then we may at our discretion send to that P.O. Box. Sending to a P.O.Box means there will be no cover on the goods, so the customer takes all responsibility. If the Post office say it was delivered to your box and it has not, then the only redress will be to personally take the issue up with them.
We ship parcels internationally, including: Australia. USA, New Caledonia, American Samoa, England, and most other places.
International Parcel - MAXIMUM SIZE - no longer than 1.5m And no more than 20kg, this size limit excludes all large items including following:
1 piece Fishing rods and or Combo's (most 2 or 3 piece rods can be shipped).
Any Items with liquid content.
The freight charges for all international orders will be calculated on the parcel individually and the best options are sourced from our freight providers, then offered to the customer at the same cost. The customer is notified about freight options once the order has been processed through this website. If a customer requires a cost prior to processing the order then, they need to contact us. We will notify the customer of the freight and cost options by email and once a choice has been made then a money request will be emailed through from Paypal.
We don't ship to Indonesia, Philippines, Singapore, Nigeria or Malaysia under any circumstances.
Receipt of Goods: We take the utmost care when packing goods and this is done exceptionally well to ensure your purchased items arrive in perfect condition, however please note: When you receive the parcel from the courier check it carefully for any signs of damage and if so open the parcel in front of the delivery person. If the goods are damaged in transit - DO NOT sign for them. Once you have signed for goods, The couriers will not honour any claims. If you sign for damaged goods Coromandel Kayak & Fishing can not take any responsibility for goods damaged in transit. There is no problems having goods replaced if damage is noted to the courier Prior to signing.